![]() ![]() Windows only - if it works on a different computer, then the issue might be related to a USB chipset driver. Go to device manager click View tab and then choose show hidden devices Go to Sound, video and. But it's seemingly a software issue, so no need. I also tried to clean the mouse with compressed air under the scroll wheel. Re-installed the software, which didn't help. So it's a bug with the software probably. Try another USB 2.0 port on your computer and try the headset again. Turning the mouse on and off, or opening the 'Logi options' software makes it work again. If it makes a difference, try updating the motherboard USB chipset driver. To begin our troubleshooting, please complete the following: (Ignore steps you have already taken) Make sure the USB receiver is connected correctly. Windows only - try a different USB port.Unpair/repair or disconnect/reconnect hardware.Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.Right now, the volume bar is just showing up whenever I use the wheel. I was able to adjust the PC's sound volume by using the volume wheel of the headset. ![]() The fix is to update your mouse driver and then check if it fixes your problem. These are some common tools used to work on this device. Support Good Day everyone I recently got the G733 and upon configuring the settings through the G Hub software, the volume wheel suddenly doesn't work. Your Logitech mouse scroll wheel may not work because of your wrong mouse driver or the driver is out of date. This headset was released back in September 2020 Logitech G733 Wireless Headset troubleshooting, repair, and service manuals. Disable Smooth Scrolling in Logitech Options. The Logitech G733 Wireless Headset comes in multiple colors and is only wireless.See Fixed scroll wheel mode setting on MX Master mouse. Check if the settings in Logitech Options for the scroll wheel are correctly selected.Make sure the wheel itself moves and isn’t physically stuck.Clean the scroll wheel with compressed air.NOTE: If you have Mac OS 10.14 (Mojave) or higher and the scroll wheel stopped working since installing and/or updating Logitech Options update, please set the user permissions following these steps. It stops the middle button working when opening a new tab with it in Firefox and other. Scroll wheel button moves but it doesn’t scroll on the page Cons: - you might want to turn it off when you go back to the computer.After installing and/or updating Logitech Options on Mac OS 10.14 (Mojave) or higher Mac OS requires user permission to be set.
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